Returns Policy
WHAT can be returned?
All items can be returned yet there are some conditions. The item being returned must be intact and in it's original packaging, not be damaged, used, altered or modified in any way as this will void the return agreement.
WHEN do items need to be returned by?
Items must be returned within 14 days of receipt of the item.
WHERE do items need to be returned to?
Please return items to Precise Auto Pty Ltd, PO Box 40, Doreen Victoria 3754.
HOW do customers return items?
Prior to any return, please contact the Precise Auto Team to discuss the reason. Please email info@preciseauto.com.au with the product return query. Please include a contact phone and invoice number then one of our Team will contact you to arrange the item return.
SHIPPING for returns? Are shipping costs refundable?
Unfortunately we cannot offer a refund on shipping. The customer, in most cases, pays for the freight unless:
- the item is damaged in transit, incorrect parts are sent or it is covered by the warranty.
CREDIT for returns? Restocking fee?
Return credit will be equal to the purchase price of the item less original shipping costs and selling fees (where charged).
Precise Auto charges a 20% restocking fee on all items shipped via Australia Post and a 30% restocking fee on items shipped via other courier services.
Instore return option?
Precise Auto is an online store and as such is not able to accept instore returns.
Packing materials? Do items need to be in original packaging for returns?
Returned items must be in their original, undamaged packaging.